Términos y condiciones

JoyActor General Terms and Conditions

JoyActor aka Recycle Joy Finland Oy (2341802-0) is responsible for the https://joyactor.com/ website and the online store connected to it. JoyActor guarantees that it complies with Finnish and EU legislation.

Ordering

JoyActor’s customers can be private or business customers. If the products are paid by invoice, JoyActor or JoyActor’s invoicing partners have the right to check the customer’s solvency. If, in connection with the verification of credit information, it is determined that the customer is not solvent, JoyActor has the right to cancel the customer’s order or change the payment method of the order.

Information required when ordering

a) In the case of a private customer, the following information is required:
– Name of the subscriber
– Delivery address (and billing address if different from the delivery address)
– E-mail address
– Telephone number.

b) If the subscriber is a company, the following information is required:
– Company name
– Business ID
– Contact person
– Delivery address (and billing address if different from the delivery address)
– E-mail address
– Telephone number.

Terms of delivery

Delivery time

JoyActor’s normal delivery time is 2-4 business days. We aim to ship orders within the same day. Please note that for each product, we will indicate the product delivery time or delivery time estimate separately.
Due to the current situation in the world there may be delays in deliveries and actual delivery and processing times may be longer than previously reported. We will notify our customers of any changes to the best of our ability.

Delivery methods

JoyActor strives to offer its customers the best delivery methods in Europe and the fastest possible delivery. At present, our products are delivered in Finnish Post letters and parcels and via private couriers for special deliveries. The customer can choose the most suitable delivery method when ordering from our online store. However, please note that the maximum size of the letters is 3cm, due to this not all of our products can be delivered by letter. The delivery costs of the order depend on the chosen delivery method and the weight and dimensions of the shipment.

JoyActor is responsible for ensuring that deliveries arrive to customers on time. For example, if a shipment is lost in the handling of Finnish Postal services, JoyActor is obliged to deliver a new product. JoyActor’s warehouse is located in Helsinki (Finland) and Tallinn (Estonia).

Payment methods

You can pay for your order in the following ways:

  • Checkout
  • PayPal

Prices

Prices include VAT (24%) unless otherwise stated. Please note that JoyActor may change the prices of its products at any time.

Right of return

At JoyActor, we want our customers to always be satisfied with our service and products, so we offer a 30-day free return policy on our products purchased from the online store. If there are any problems with the order or the product does not meet your expectations, please contact us and we will resolve the matter! Please note that the right of return does not apply to companies.

Returning of order

Please note that the product to be returned must be like new in condition.

Warranty

We have chosen our products carefully so that only the highest quality and best products are in our catalogue. That’s why we can offer a 36-month warranty on our products. If there are any problems with the product, please contact us and send the product to us for service or warranty replacement free of charge. We comply with the Consumer Protection Act regarding the warranty. More information on the Consumer Protection Act at https://www.kkv.fi/Tietoa-ja-ohjeita/Ostaminen-myaminen-ja-sopimukset/takuu-ja-virhevastuu/

Regards JoyActor